Performance Management in Service Departments
The Performance Management Course Series focuses on converting performance information into decisions that enhance the effectiveness, efficiency, and equity of various departments in local government. Series lead faculty member Obed Pasha, along with adjunct experts, will review performance management topics, including goal setting, measurement, analysis, decision-making, and best practices. Course participants will learn accessible step-by-step techniques to demystify the performance management process for public managers and provide data management and decision-making templates to help implement performance management in their respective departments.
- Performance Management in Animal Services
- Performance Management in Community Development
- Performance Management in Elections Administration
- Performance Management in Fire Service
- Performance Management in Information Technology
- Performance Management in Parks and Recreation
- Performance Management in Purchasing and Contracting
- Performance Management in Tax Administration
Associate Professor of Public Management; Director, North Carolina Benchmarking Project